Warranty

50 YEAR LIMITED MATERIAL WARRANTY: Custom Aluminum warranties the vinyl frames and sashes against defects in material and workmanship that may result in peeling, flaking, blistering, chipping or corroding for a period of 50 years from the date of manufacture.

50 YEAR LIMITED HARDWARE WARRANTY: On sash balances and truth easement/awning hardware. Custom Aluminum warranties that any sash balances or truth hardware components will remain operational for a period of 50 years from the date of manufacture when proper maintenance is performed on a regular basis. lf any of these components are found to be defective they will be repaired or replaced at the sole discretion of Custom Aluminum.

10 YEAR HARDWARE WARRANTY: On latches, locks, shoes and pivot bars. Custom Aluminum warranties latches, locks, shoes, and pivot bars for a period of 10 years from the date of manufacture. If any of these components are found to be defective they will be repaired or replaced at the sole discretion of Custom Window Designs.

10 YEAR NON-PRORATED LIMITED GLASS WARRANTY: Custom Aluminum warranties under normal conditions, material obstruction of vision from film formation or dust collection between the interior glass surfaces will not occur within 10 years from the date of installation.

CONDITIONS NOT COVERED BY THE WARRANTY:

A) If the material is damaged during handling or installation.

B) Any liability of any nature for unsatisfactory performance caused by faulty workmanship in installation.

C) Any damage caused by settlement of building, failure of structure (including foundation or walls), fire, wind, lightning and other acts of God, intentional acts, or unreasonable use, accidental damage and negligence, improper care, normal weathering or exposure to harmful chemicals or vapors, may, overtime, result in minor discolouration.

D) If the unit is cracked or broken or the original 10 year limited warranty has expired.

E) lf the unit is subjected to stress resulting from localized heat causing excessive temperature differential over the glass surface or from excessive vibration or moving of the building or it’s foundations.

F) If the unit is installed without proper provision for adequate expansion or contraction of the framing members.

G) Condensation on window may occur as the natural result of humidity within the house or building and changes in the outside / inside temperature ratio, this does not represent a manufacturing defect, thus condensation on the glass surfaces of the home is excluded from this warranty.

H) Account must be paid in full for warranty to be valid.

LIMITATIONS OF MATERIAL, INSULATING GLASS AND HARDWARE WARRANTIES: Custom Aluminum’s liability is limited solely and exclusively to repair or replacement of any components that are deemed to be defective. Replacement or repair of the defective parts is carried out at the sole option of Custom Aluminum. Under no circumstances will Custom Aluminum be liable for incidental or consequential charges such as, but not limited to labour costs for any purpose, inconvenience, damage or injury to persons or to property or any other expense.

REPLACEMENT PARTS OR REPAIR: Custom Aluminum reserves the right to discontinue or change any window as currently manufactured. lf Custom Window Designs determines to make a replacement under the terms of this limited warranty and an exact replacement part is unavailable, Custom Aluminum reserves the right to substitute a part or parts of equal value at it’s sole option.

OBTAINING PERFORMANCE OF THIS WARRANTY: Custom Aluminum requires the certificate of insulation to be mailed during a period of no longer than 30 days from the date of installation. Custom Aluminum reserves the right to field inspect a defective part or unit. Upon discovery of the purchaser of any suspected defective component, the purchaser shall contact Custom Aluminum by registered mail at the address listed at the top of the warranty. Please tag the letter attention: Warranty claims. All claims must have the original Custom Aluminum invoice number along with the size and style of the problematic window. Defective units or parts must be returned to Custom Aluminum at the expense of the purchaser. Replacement parts or units are F.O.B. Custom Aluminum’s factory.

Maintenance & Cleaning:

The surfaces of the Custom Aluminum window will over time collect a layer of surface dust. Normal dusting with a damp cloth will remove this accumulation of surface dust. lf you wish to do a more thorough cleaning of the windows, the following procedure should be followed.

Vinyl – A mild solution of household liquid cleaner such as dishwashing detergent may be used. For stubborn stains, cleaner such as Fantastic or VIM may be used.

Caution: Do not use harsh abrasive on vinyl.